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Holiday Inn Coventry M6 J2Assistant Front Office Manager

As Assistant Front Office Manager you will support the Front Office Manager with the reception, nights and porterage team across thishotel.

Your role will be to deliver exceptional customer service and maintain the brand requirements in regards to Front Office. You will liaise closely with the Front Office Manager, housekeeping and maintenance teams to ensure that bedroom comfort and cleanliness is maintained.

You will be responsible for ensuring accurate billing and front desk accounting to ensure that all guests’ bills are accurately prepared prior to check out.

You will assist with recruitment and training of the front of house team and driving their engagement within the hotel.

We are looking for someone who can make this role their own and add their own individuality and personality to the role, whilst maintaining the brand standards required and delivering exceptional hospitality.

Previous experience of working in a 3 star branded hotel would be an advantage.
Use of Opera v5 would be beneficial.
In return we offer 28 days holiday
Access to a pension scheme
Free uniform and meals whilst on duty
Access to hundreds of room discounts worldwide

Holiday Inn Coventry M6 J2 Hinckley Road, Coventry, West Midlands, CV2 2HP
  • Job RefINT4338
  • BranchHoliday Inn Coventry M6 J2
  • LocationHoliday Inn Coventry M6 J2, Coventry
  • Salary/BenefitsCompetitive Salary & Exceptional Benefits
  • Contract typePermanent
  • HoursFull Time
  • Shift patternAM/PM including weekend work
  • Hours per week40
  • Date posted11/02/2019
  • Closing date02/04/2019

As the largest hotel brand in the world, Holiday Inn believe in the joy of travel for all, with one simple goal: to make all our guests smile. As part of the IHG family, we are committed to delivering True Hospitality to all. This hotel is managed by Interstate Hotels & Resorts; a world leading Management Company that operates over 450 franchised and independent hotels globally, working in partnership with the biggest brands in hospitality.