6762 https://careers.interstatehotels.co.uk/job-details.aspx?jobid=6762 false

Assistant Front Office Manager Hampton by Hilton London Stansted Airport, Bassingbourne Road, Stanstead Airport, Stansted, CM24 1QW

Assistant Front Office Manager role involves a range of duties including: supervising the reception team members to ensure all company procedures, standards & brand values are being adhered to & delivered, assisting with the day to day operation of the reception desk as required & ensuring the highest levels of customer service are consistently being delivered to our guests.

 Assistant Front Office Manager:

  • To be familiar with the day`s business, including arrivals, departures, special requests, etc.
  • To have thorough understanding of all requirements when checking-in and/or checking-out a guest (confirm booking, length of stay, package etc).
  • To offer guest services such as wake up call, newspaper, assistance with luggage etc. upon check-in
  • Communicate hotel services to guests, i.e. opening and closing times and Food & Beverage outlets, advise what amenities are available e.g. bar, dinner, snacks, etc.
  • Handle all guest enquiries and complaints in a professional manner
  • Ensure all cash, charge, float and till procedures are carried out in accordance with Company policy.
  • To assist in the smooth running of the reception desk during your shift.
  • Assist with the department recruitment, training.

The successful applicant must have previous experience as a Reception Supervisor within a hospitality environment, be able to work flexible hours on a shift basis on any day of the week. Customer service & cash handling experience is essential.

We focus on personality when recruiting new Team members. We seek individuals with creativity, a ‘thinking outside the box’ approach and the desire to be the very best in everything they do.

Think you have that 'sparkle' and 'can-do' attitude we look for in all of our Team?

Are you excited about becoming part of the opening team at brand’s largest property in Europe?

Then we want to hear from you!

Hampton by Hilton London Stansted Airport
Bassingbourne Road, Stanstead Airport, Stansted, CM24 1QW

  • Job Ref INT1873
  • Branch Hampton by Hilton London Stansted Airport
  • Location Hampton by Hilton London Stansted Airport, Stansted
  • Salary/Benefits Competitive Salary
  • Contract type Permanent
  • Hours Full Time
  • Hours per week 40
  • Posted date 12/10/2017
  • Closing date 12/11/2017

Hampton by Hilton London Stansted Airport provides a fun and relaxed atmosphere for guests to kick back and relax during their stay. Direct airport terminal access is only a few steps away via a covered walkway, providing great connections via rail or road to central London and the rest of the UK. Wake up to a hot breakfast, included with your stay. Spend time with friends at the bar, or grab something to eat from our lounge menu. Energise with contemporary cardio, resistance and weights equipment in the complimentary 24-hour fitness suite. Plan a meeting in one of two spacious boardrooms, with space for up to 12 delegates each. Boardrooms are fully equipped with state of the art A/V equipment and more, making your meeting easy and successful. Stay productive in the 24-hour work zone, where you can print documents and surf the web with free WiFi.

We focus on personality when recruiting new Team members. We seek individuals with creativity, a ‘thinking outside the box’ approach and the desire to be the very best in everything they do. Think you have that 'sparkle' and 'can-do' attitude we look for in all of our Team? Are you excited about becoming part of the opening team at brand’s largest property in Europe?

Then we want to hear from you!!!