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F & B Supervisor Holiday Inn Basingstoke, Grove Road, Basingstoke, Hampshire, RG21 3EE

F&B Supervisor

Reporting to the Food & Beverage Manager, you will be responsible for managing all aspects of the Restaurant/Bar/Events depending on your shift. You will maintain consistent standards of service, ensuring guest satisfaction whilst creating a working environment that supports organisational values.

You will have strong interpersonal skills and have an interest in coaching & developing our team of F&B Assistants .

Requirements

Key responsibilities will include:

  • Be the manager on shift during service in the Lounge, Restaurant and Bar, or manage events.
  • Be present to meet and greet customers checking requirements and passing on relevant information (e.g. fire evacuation procedure, message system, etc.).
  • Check and monitor that all beverages and food items are prepared and served according to company standards and within statutory regulations - maintaining customer satisfaction at all times.
  • Have full product knowledge of the facilities offered at the hotel.
  • Devise and train staff on promotions, including drinks and bar snacks.
  • Positively dealing with and learning from customer complaints and comments.
  • To support with initiative and commitment to the overall objectives of the business in terms of revenue, costs and teamwork.

Applicants will have good all round food service & bar skills. Being a natural people person who can build rapport with guests and staff you will supervise staff on your shifts to ensure a consistently high service delivery and guest satisfaction.

You will be confident with people face-to-face, be able to sell and think on your feet
You should enjoy the physical nature of the job, enjoy being part of a team, have a flair for customer service and take satisfaction in a job well done.
You should have relevant previous experience

You must be over the age of 18 years; as you will be required to work in the Bar and employment is subject to a basic disclosure check.

Hours: average of 40hrs PW on a rota basis (including various shifts early/late covering breakfast, lunch, dinner, weekends and bank holidays).This is not a live-in position

Benefits:

  • Excellent Staff hotel & F&B rates across the Brand and Interstate managed hotels portfolio
  • Employee Assistance Programme (24 hour helpline)
  • Free car parking

 

Holiday Inn Basingstoke
Grove Road, Basingstoke, Hampshire, RG21 3EE

  • Job Ref INT2708
  • Branch Holiday Inn Basingstoke
  • Location Holiday Inn Basingstoke, Basingstoke
  • Salary/Benefits Competitive Salary
  • Contract type Permanent
  • Hours Full Time
  • Shift pattern Earlys 07:00 to 15:15 lates 14:45 to 22:45
  • Hours per week 40 hours per week
  • Posted date 13/04/2018
  • Closing date 20/07/2018

As the largest hotel brand in the world, Holiday Inn believe in the joy of travel for all, with one simple goal: to make all our guests smile. As part of the IHG family, we are committed to delivering True Hospitality to all. This hotel is managed by Interstate Hotels & Resorts; a world leading Management Company that operates over 450 franchised and independent hotels globally, working in partnership with the biggest brands in hospitality.