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F & B Supervisor Holiday Inn Basingstoke, Grove Road, Basingstoke, Hampshire, RG21 3EE

F&B Supervisor

Reporting to the Food & Beverage Manager, you will be responsible for managing all aspects of the Restaurant/Bar/Events depending on your shift. You will maintain consistent standards of service, ensuring guest satisfaction whilst creating a working environment that supports organisational values.

You will have strong interpersonal skills and have an interest in coaching & developing our team of F&B Assistants .


Key responsibilities will include:

  • Be the manager on shift during service in the Lounge, Restaurant and Bar, or manage events.
  • Be present to meet and greet customers checking requirements and passing on relevant information (e.g. fire evacuation procedure, message system, etc.).
  • Check and monitor that all beverages and food items are prepared and served according to company standards and within statutory regulations - maintaining customer satisfaction at all times.
  • Have full product knowledge of the facilities offered at the hotel.
  • Devise and train staff on promotions, including drinks and bar snacks.
  • Positively dealing with and learning from customer complaints and comments.
  • To support with initiative and commitment to the overall objectives of the business in terms of revenue, costs and teamwork.

Applicants will have good all round food service & bar skills. Being a natural people person who can build rapport with guests and staff you will supervise staff on your shifts to ensure a consistently high service delivery and guest satisfaction.

You will be confident with people face-to-face, be able to sell and think on your feet
You should enjoy the physical nature of the job, enjoy being part of a team, have a flair for customer service and take satisfaction in a job well done.
You should have relevant previous experience

You must be over the age of 18 years; as you will be required to work in the Bar and employment is subject to a basic disclosure check.

Hours: average of 40hrs PW on a rota basis (including various shifts early/late covering breakfast, lunch, dinner, weekends and bank holidays).This is not a live-in position


  • Excellent Staff hotel & F&B rates across the Brand and Interstate managed hotels portfolio
  • Employee Assistance Programme (24 hour helpline)
  • Free car parking


Holiday Inn Basingstoke
Grove Road, Basingstoke, Hampshire, RG21 3EE

  • Job Ref INT2708
  • Branch Holiday Inn Basingstoke
  • Location Holiday Inn Basingstoke, Basingstoke
  • Salary/Benefits Competitive Salary
  • Contract type Permanent
  • Hours Full Time
  • Shift pattern Earlys 07:00 to 15:15 lates 14:45 to 22:45
  • Hours per week 40 hours per week
  • Posted date 13/04/2018
  • Closing date 20/07/2018

This contemporary hotel is 4.2 km from Milestones Museum and 13 km from Odiham Castle.

The relaxed rooms offer Wi-Fi (fee), flat-screen TVs, and tea and coffeemaking facilities. Upgraded rooms add desks with leather chairs. Kids under 18 stay free with an adult.

Parking is free. There's an international restaurant, as well as a casual bar and lounge area. Other amenities include a business centre and meeting rooms. The hotel offers hot breakfast for a surcharge.