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Food and Beverage Assistant - City Hotel Restaurant City Hotel Derry, City Hotel, Queens Quay, Londonderry, County Londonderry, BT48 7AS

We are currently looking for Food & Beverage Assistants to join our team and the City Centre 4* Hotel in our Restaurant...

Our hotel offers a  relaxed atmosphere for guests to kick back and relax during their stay - and it's a really great place to work too! 

If you like working evenings you’ll love the buzz of our restaurant and bar - serving a delicious range of meals and snacks with a great selection of wines, beers and drinks.  If your bright in the early mornings you’ll love working on our breakfast team – serving the Legenderry breakfast.

Role & Responsibilities:

  • Work within the team on duty to ensure that all brand standards are met and provide exceptional levels of guest service. Your responsibility is to ensure that each guest has a problem free stay without any issues so they can relax and enjoy their time at our hotel.
  • To host breakfast and dinner, making sure guests are greeted with a warm smile, the buffet offering is to standard, and that the restaurant is clean and tidy at all times.
  • Be fully conversant with and ensure all ‘shift procedures’ are carried out during your shift (either Early or Late) within the Restaurant. This includes following procedures for opening shifts, cash handling, guest satisfaction, security, telephone policy, cashing up and closing a shift.
  • Responsibility must be taken for any problems or queries that arise during your shift, to either resolve them yourself or seek assistance from the DutyManager on duty.
  • Be fully aware of the hotel product, facilities and services available in all departments and all relevant cost and prices. Roles are available in the lobby, restaurant and Hotel entrance areas to provide prompt and friendly service at all times.

Role Requirements:

  • Ideally you will have worked in a hospitality/food and beverage environment and be able to demonstrate initiative.
  • You will be someone who has a reputation for delivering great service and being fun to work with.
  • You will be committed to working on a weekly rota basis, which includes shift work and working weekends.
  • We don’t need you to be fully trained in systems and procedures, but we do need you to want to do a great job


In exchange for your hard work and dedication we offer a comprehensive benefits package which includes:

  • Discounted Hotel Room Rates worldwide
  • Discounted food and beverage
  • Rduced rates for use of Fitness / Pool facilities
  • Pension Scheme operated by The People’s Pension 
  • Employee Assistance Programme
  • Employee of the Month recognition
  • Departmental incentives
  • Employee trips / night-out

We focus on personality when recruiting new Team members. We seek individuals with creativity, a ‘thinking outside the box’ approach and the desire to be the very best in everything they do.

Think you have that 'sparkle' and 'can-do' attitude we look for in all of our Team?

Then we want to hear from you!


City Hotel Derry
City Hotel, Queens Quay, Londonderry, County Londonderry, BT48 7AS

  • Job Ref INT4191
  • Branch City Hotel Derry
  • Location City Hotel Derry, Derry
  • Salary/Benefits Great staff benefits - great place to work
  • Contract type Permanent
  • Hours Part Time
  • Shift pattern Varied shift patterns - no split shifts
  • Hours per week 16 - 40 hours per week
  • Posted date 10/01/2019
  • Closing date 17/01/2019

About The City Hotel Derry

Situated in a beautiful setting in Derry City with panoramic views of the river Foyle and only steps away from the famous city walls, shops, bars, restaurants. Facilities include 158 bedrooms, extensive conference & banqueting facilities for up to 450 guests, a leisure centre with swimming pool, jacuzzi, steam room and gym, Thompson’s on the River Restaurant, Coppin’s Bar and secure car parking.Situated in a beautiful setting in Derry City with panoramic views of the river Foyle and only steps away from the famous city walls, shops, bars, restaurants. Facilities include 158 bedrooms, extensive conference & banqueting facilities for up to 450 guests, a leisure centre with swimming pool, jacuzzi, steam room and gym, Thompson’s on the River Restaurant, Coppin’s Bar and secure car parking. Winner, Hotel of the Year Highly Commended, NI Tourism Awards 2014. Winner, Innovation Award, (The Collection) NI Tourism Awards 2014.

We have over 190 members of staff at the City Hotel Derry, and with that comes a wide variety of different career and employment opportunities – ranging from student placements, to full time/part time permanent positions to holiday or seasonal jobs. Whether you are just starting out in your career or have previous skills and experience, regardless of your background, we want to hear from enthusiastic people with a positive can do attitude who want to ensure our guests enjoy their stay at the City Hotel Derry. Its our policy to invest in people and as such we are constantly training and developing our staff to help promote within and increase effectiveness. We have numerous different departments in the hotel, with a wealth of exciting employment opportunities in a number of different disciplines. This includes food & beverage; sales & marketing; reception; administration; maintenance and housekeeping.

ABOUT US......................................

What 3 words would you use to honestly describe the personality of your team?: 1. Friendly Employees, 2. Helpful, 3. Customer Focused


How do you socialise with each other, in and out of work?:

In January of each year we put on a Staff Christmas Party. In past years we have provided a 2 course meal, bowling, disco, raffle and Staff Annual Award Ceremony. This was all paid out of our Staff Social Funds.

In December of each year we put on a Children’s Christmas Party. (Employees of the City Hotel that have children or nieces / nephews) We bring in Santa to give gifts to the children. Provide dinner, drinks and a sweets buffet. We also bring in bouncy castles, party mascots, balloon artists and face painting models. Great fun is had by all…………………….

During the year we put on different events E.G – Service Week. Events include and change each year. Examples of events are as follow –

 A full 7 day special menu to be served to the staff – To be included in this a fruit basket for healthy eating option.

  • Go Karting night
  • Creggan Country Park team building
  • 2 course Lunch to be served by Managers in the Restaurant
  • Cinema Tickets sale
  • Bowling and basket of food & drink offer
  • 1 FREE Holiday day per day to be picked out of hat
  • Laser Tag – Springtown
  • Boot Camp on Monday, Wednesday and Friday of Service Week from 06:30 – 07:30 - £2 charge – All money raised will be given to charity
  • 50% Discount to be offered to employees to eat in our Restaurant – A ’La Carte menu only . Max 6 people per setting

 Each Dept. also goes out locally and socialises together. This can be going out for a meal, a pub crawl or cinema nights.


Again honestly describe the management style at your hotel: Friendly, fair and approachable

What is your key focus/goal at your hotel?:

  1. Achieve budget and deliver a return on investment for the hotel owners.
  2. Be renowned for exceptional guest satisfaction.
  3. Generate new business & maintain great relationships with existing customers.
  4. Be an environmentally friendly hotel.
  5. Be a great place to work.
  6. Be renowned for developing staff to enable them to have rewarding careers.


Tell us about any awards you have received in the past couple of years:

  • Human Resources Manager of the Year 2015 – Interstate Award 
  • Wedding Venue of the Year – City Hotel - Interstate Award
  • IIP (Investors in People ) Awarded in March 2015
  • People Engagement Award November 2016 Interstate Award
  • We were also shortlisted for the following in November 2016 - Recruitment Excellence, Reward & Recognition & Interstate Academy
  • Green Tourism GOLD Awarded to City Hotel


 Why do YOU like working at your hotel:  

  • Fun place to work
  • Rewarding
  • Every day is different, no day is ever the same
  • Fantastic team to work with
  • City Centre location
  • Staff Development and career progression
  • Very busy hotel.


Is there anything else you feel is great or important to understand about working at your hotel?:

 Reward and Recognition of Employees –

  • Employee of the Month / Employee of the Year
  • Interstate Staff Rates – Accommodation / Rooms – Food & Beverage Discounts – Leisure Centre / Spa Discounts
  • Interstate Staff Training – for career progression
  • Employee Assist – Free Helpline
  • Service Star Recognition – Monthly & Yearly Award presented to most recognised 1st, 2nd & 3rd Place
  • Group Scheme Offers – e-mail registration to avail of discounts
  • AXA Insurance Discounts – Home & Car Insurance
  • Company Group Pension
  • Reward & Recognition incentives from Dept. HOD – Upselling etc.
  • FLOW Training – additional training can be completed and certificates can be printed to add to CV