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Holiday Inn and Staybridge Suites London HeathrowGuest Services Assistant (Receptionist)- Holiday Inn London Heathrow

Are you PASSIONATE about people and delivering a TOP KNOTCH customer service experience? Would you like to work for the *BRAND NEW* Holiday Inn Heathrow - Bath Road?


We are on the search for LEGENDS of Reception who are not afraid to go ABOVE and BEYOND to make sure our guests have the BEST STAY EVER!


Our Guest Service Assistants will report into the Reception management team and will be the face of our Reception operations, taking care of our guests from the moment they arrive to the moment they leave...


You will have WOW factor, EMBRACE our amazing Hotel brand and bring this to life with everything you do! Quality service to our guests and meeting our Hotel brand standards is an absolute MUST. If you think you have what it takes, WE WANT YOU!

Do you LOVE making GENUINE connections with people? Do you ENJOY making people SMILE? Are you a little bold and enjoy having FUN at work? Then come and work for US!

We are looking for OPTIMISTS, people who are always proud to share our Hotel brand and make our guests feel COMFORTABLE and well looked after. We LOVE to work with unique personalities and playful spirits… Come to work and be yourself with the Holiday Inn Heathrow - Bath Road!


  • Have confidence and unflappable attitude to deal with any problems which may arise during your shift in Front Office
  • Front desk duties including check in/out, dealing with customer complaints, requests, helping with luggage if required, concierge duties etc.
  • Use initiative to make decisions and coordinate guests in pressured situations
  • Have excellent people skills and an OUTGOING and INVITING approach to customer service is a MUST!
  • Have previous experience in Front Office within a Hotel environment (advantageous)
  • Have Opera reservations system and IHG Hotel experience too (ideally)! 

Some of the things you get in return, not to mention working with an amazing team of people where opportunities for growth in your career are endless: 

  • Generous staff rates @ £25 p/nt B&B with 50% off F&B when using this benefit across Interstate UK Hotels
  • Employee, friends & family rates for booking with IHG Hotels world-wide
  • Pension Scheme operated by The People’s Pension
  • Employee Assistance Program
  • Access to Interstate Hotels Training Academy.

“In line with our PCI Policy, the successful candidate will have to undergo a basic disclosure check”.

*BRAND NEW* HOLIDAY INN HEATHROW - BATH ROAD: At Holiday Inn, we champion enjoyable travel for all! It’s what gets us out of bed in the morning. By creating brighter stays for our guests, we create memories that bring the brightest smile. We thrive on forging connections between friends, family, co-workers and our colleagues and guests. Holiday Inn Heathrow - Bath road boasts 433 bedrooms, a theatre kitchen, lounge & bar, ‘Illy’ coffee shop, 6 meeting rooms and 24hr room service. Please visit our website for a closer look… https://www.ihg.com/holidayinn/hotels/gb/en/west-drayton/lonsn/hoteldetail

Holiday Inn and Staybridge Suites London Heathrow 276 Bath Road, West Drayton, Middlesex, UB7 0DQ
  • Job RefINT3739
  • BranchHoliday Inn and Staybridge Suites London Heathrow
  • LocationHoliday Inn and Staybridge Suites London Heathrow West Drayton
  • Salary/BenefitsCompetitive Salary
  • Contract typePermanent
  • HoursFull Time
  • Shift pattern5 out of 7 days, Various/Flexible shift patterns
  • Hours per week40
  • Date posted17/12/2018
  • Closing date19/01/2019