20497 http://careers.interstatehotels.co.uk/job-details.aspx?jobid=20497 True
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Guest Services Manager- Holiday Inn London Heathrow Holiday Inn and Staybridge Suites London Heathrow, 276 Bath Road, West Drayton, Middlesex, UB7 0DQ

We are on the lookout for  GUEST SERVICES MANAGERS for our *BRAND NEW* Hotel, Holiday Inn Heathrow, Bath Road.

We’re looking for ENERGETIC LEADERS and people managers who will add LIFE, positivity and CONFIDENCE to the team; ensuring quality service and standards are ALWAYS met, whilst delivering a guest experience that is unique for all.

The Guest Services Managers will also help in keeping our Hotel and all who are inside safe and secure while maintaining our unique Hotel brand standards.

Do you LOVE making GENUINE connections with people? Do you ENJOY making people SMILE? Are you a little bold and enjoy having FUN at work? Then come and work for US!

We are looking for OPTIMISTS. People who are always proud to share our Hotel brand and make our guests feel COMFORTABLE and well looked after. We LOVE to work with unique personalities and playful spirits… Come to work and be yourself with the Holiday Inn Heathrow - Bath Road!


  • Understand and deliver our unique hotel brand culture
  • Be energetic, motivated and confident
  • Be creative and imaginative
  • Have a confident and unflappable attitude to deal with any complex challenges which may arise during the shift
  • Take the initiative to make decisions and coordinate employees and guests in pressured situations
  • Have proven excellent people skills in leadership and management
  • Have previous experience with Hotel evacuations, safety and fire safety
  • Have Opera reservations system and IHG Hotel experience too (ideally)!

Some of the things you get in return, not to mention working with an amazing team of people where opportunities for growth in your career are endless: 

  • Generous staff rates @ £25 p/nt B&B with 50% off F&B when using this benefit across Interstate UK Hotels
  • Employee, friends & family rates for booking with IHG Hotels world-wide
  • Pension Scheme operated by The People’s Pension
  • Employee Assistance Program
  • Access to Interstate Hotel's Training Academy 

“In line with our PCI Policy, the successful candidate will have to undergo a basic disclosure check”.

*BRAND NEW* HOLIDAY INN HEATHROW - BATH ROAD: At Holiday Inn, we champion enjoyable travel for all! It’s what gets us out of bed in the morning. By creating brighter stays for our guests, we create memories that bring the brightest smile. We thrive on forging connections between friends, family, co-workers and our colleagues and guests. Holiday Inn Heathrow - Bath road boasts 433 bedrooms, a theatre kitchen, lounge & bar, ‘Illy’ coffee shop, 6 meeting rooms and 24hr room service. Please visit our website for a closer look… https://www.ihg.com/holidayinn/hotels/gb/en/west-drayton/lonsn/hoteldetail


Holiday Inn and Staybridge Suites London Heathrow
276 Bath Road, West Drayton, Middlesex, UB7 0DQ

  • Job Ref INT3738
  • Branch Holiday Inn and Staybridge Suites London Heathrow
  • Location Holiday Inn and Staybridge Suites London Heathrow West Drayton
  • Salary/Benefits Competitive Salary
  • Contract type Permanent
  • Hours Full Time
  • Shift pattern 5 out of 7 days, various shift patterns
  • Hours per week 40
  • Posted date 11/10/2018
  • Closing date 13/11/2018