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Holiday Inn Gloucester-CheltenhamHotel Administrator

The post is for 20 hours per week and the days and hours of work will be negotiated with the appointed candidate.

You will have 3  main areas of responsibility around, Our People, The Guest and Compliance

Our People

You will be responsible for compiling and advertising all job vacancies on the hotel website and relevant job boards and ensuring a seamless candidate experience from application through to appointment supporting the management team in the selection process.

You will issue all HR paperwork including a contract of employment, references, maternity and paternity; and input of employee data into our payroll system

You will assist in the induction and training of new team members and support managers with Employee Relations matters relating to disciplinary and grievance.

You will also be required to act as a liaison between the Area HR Business Partner and to submit HR data on a monthly basis to the Regional Team.

You will support the General Manager with general administrative tasks.

The Guest

You will respond in a professional and timely manner to all guest correspondence including enquiries and complaints.


You will report on all legislative areas on the hotel compliance system coordinating responses from the Hotel Management Team.

The ideal candidate in addition to having a great passion for people and delivering great guest service will ideally be from the hospitality sector with an interest in Human Resources, you may have held an administrative role previously.

Strong IT skills are essential especially with regard to the Microsoft Office programmes, Outlook, and previous knowledge of the Fourth Hospitality system would be an advantage.


In exchange for your hard work and dedication, we offer a competitive benefits package which includes:

  • Discounted Hotel Rooms Worldwide
  • Discounted food and beverage
  • Access to the Leisure facilities 
  • Pension scheme operated by the Peoples Pension
  • Employee Assistance Programme
  • Free Meals on duty
  • Free Car Parking

Holiday Inn Gloucester-Cheltenham Crest Way, Gloucester, Gloucestershire, GL4 3RX
  • Job RefINT4336
  • BranchHoliday Inn Gloucester-Cheltenham
  • LocationHoliday Inn Gloucester-Cheltenham, Gloucester
  • Salary/BenefitsCompetitive Salary
  • Contract typePermanent
  • HoursPart Time
  • Shift pattern20 hours per week over 4 or 5 days
  • Hours per week20 hours per week
  • Date posted19/03/2019
  • Closing date18/04/2019

As the largest hotel brand in the world, Holiday Inn believe in the joy of travel for all, with one simple goal: to make all our guests smile. As part of the IHG family, we are committed to delivering True Hospitality to all. This hotel is managed by Interstate Hotels & Resorts; a world leading Management Company that operates over 450 franchised and independent hotels globally, working in partnership with the biggest brands in hospitality.