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Night Guest Services Manager Holiday Inn Express Derry, Strand Street, Londonderry, County Londonderry, BT48 7PX

We are now looking to recruit an experienced Night Guest Services Manager to join the team at the brand new Holiday Inn Express, Derry-Londonderry.

Ideally located in the heart of Derry, this fatastic new development will include 119 bedrooms, a stylish brasserie, and large late night bar/lounge.

As Night Guest Services Manager, you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel as a whole at nights. You will also ensure the highest levels of hospitality and service are provided during the shift. Responsibilities include:

  • Ensuring the minimum of 2 security checks at regular intervals with emphasis on security, and fire safety.
  • Liaising with guests and residents in the hotel, dealing with any problems and resolving complaints in a courteous and professional manner.
  • Responsible for the Night Audits and closing the day's business.
  • Liaising with accounts to ensure any audit problems are rectified
  • Have full knowledge of Opera and carry out reception duties as necessary such as late check-ins, early check-outs, extending stays, wake-up calls.
  • Carry out a comprehensive hand over to early Duty Manager before end of shift

Preference will be given to someone with Night Supervisory experience within a similar environment. You must be smart, and professional at all times, with a great 'can do attitude'.

How do we Reward you?

Great rewards are aligned to joining our portfolio, not only do Interstate offer great discounts for Staff, Friends & Family within all their UK hotels, but you also get to experience your own brand benefits, World Wide!!! Plus we have a very successful Training Academy that awaits you, to support your development and career across all brands.


So if you have a great personality, are results driven, and can be a valued team member, especially during pressured times, then we want to hear from you!

  *In line with our PCI Policy, the successful candidate will have to undergo a basic disclosure check*

Holiday Inn Express Derry
Strand Street, Londonderry, County Londonderry, BT48 7PX

  • Job Ref INT4061
  • Branch Holiday Inn Express Derry
  • Location Holiday Inn Express Derry, Derry
  • Salary/Benefits Excellent Salary Plus Industry Leading Benefits
  • Contract type Permanent
  • Hours Full Time
  • Posted date 06/12/2018
  • Closing date 08/01/2019