20030 http://careers.interstatehotels.co.uk/job-details.aspx?jobid=20030 false

Holiday Inn SouthendOperations Manager

Interstate Hotels & Resorts are now looking for an experienced Operations Manager to join the team at the exceptional Holiday Inn, Southend.

Located adjacent to Southend Airport, this unique hotel boasts 129 bedrooms, wedding facilities, and a UK first for Holiday Inn – the exquisite rooftop bar and restaurant, 1935. With uninterrupted views across the stunning Essex countryside, this destination restaurant attracts guests from far and wide for a True Hospitality experience.

As Operations Manager, you will ensure the smooth running of all departments and the wider business, with emphasis on Food and Beverage, Rooms, Reception and Conference & Events.

Your role will also include:

  • The overall management of the Hotel in the absence of the Hotel General Manger
  • Revenue generation and sales focus in departments using the Sales and Marketing Plan
  • Assisting the GM and Finance Manager with budget preparation and presentations
  • Budget planning and management with all HOD’s
  • Recruitment and induction of Head of Departments & Team members (with the General Manager and HR Manager)
  • Ensuring all licence requirements are met throughout the hotel and that any appropriate training has taken place
  • Liaising with HOD’s to ensure SOPs are updated and implemented
  • Management of all Guest feedback
  • Maintaining Health, Safety and Security within the hotel
  • Rota management
  • Keeping abreast of trends in your area and implement best practice initiatives
  • Ensure the Holiday Inn brand behaviour standards are embedded into the mindset of operational teams, so that we always deliver true hospitality and strive to make guests smile.

 Essential Requirements:

  • Exposure to Revenue Management, Food & Beverage plus Sales
  • Department Management experience within Hotel Food & Beverage and Front Office departments
  • Experience of C&E operations
  • Proven track record in preparing and delivering budgets.
  • Experience managing and maintaining a successful P&L
  • Computer literate with exposure to a Hotel PMS system, ideally Opera, with good Excel skills.

How do we Reward you?

Great rewards are aligned to joining our portfolio, not only do Interstate offer great discounts for Staff, Friends & Family within all their UK hotels, but you also get to experience IHG brand benefits, World Wide!!! Plus we have a very successful Training Academy that awaits you, to support your development and career across all brands.


So if you have a great personality, are results driven, and can be a valued team member, especially during pressured times, then we want to hear from you!

In line with our PCI Policy, the successful candidate will be required to provide a recent basic disclosure check

Shortlisted candidates will be contacted within 2 weeks of submitting their application. 

Holiday Inn Southend 77 Eastwoodbury Crescent, Southend-on-Sea, Essex, SS2 6XG
  • Job RefINT3678
  • BranchHoliday Inn Southend
  • LocationHoliday Inn Southend, Essex
  • Salary/BenefitsExcellent Salary plus Industry Leading Benefits
  • Contract typePermanent
  • HoursFull Time
  • Date posted02/10/2018
  • Closing date22/06/2019

About Holiday Inn Southend

At Holiday Inn® Southend hotel, located a stones throw from Southend Airport, we are committed to investing in and developing our team, in return for your commitment to ensure every guest has a positve experience.

At Holiday Inn® we want our guests to relax and be themselves which means we need you to:

• Be you by being natural, professional and personable in the way you are with people 
• Get ready by taking notice and using your knowledge so that you are prepared for any-thing
• Show you care by being thoughtful in the way you welcome and connect with guests
• Take action by showing initiative, taking ownership and going the extra mile

Our hotel was built in 2012 and our guests benefit from 129 modern bedrooms, state of the art conference and event facilities, and a stylish rooftop restaurant & bar, "1935" offering contemporary British fare and views of the airport runway and surrounding countryside.  We have a great product but our most important asset is our team, who provide consistently high level service, have a great personality and a passion for delivering a 5* service.

About Holiday Inn

Holiday Inn® Hotels & Resorts :Do you want to work for one of the world's best known hotel brands? With a well-earned reputation for friendly service and good value for money, our hotels and resorts are fresh, modern and known throughout the world. Our guests include all sorts of different people – some travelling for fun, often with their families and others travelling on business. With over 1,200 hotels and resorts worldwide there will be one in a city or resort location near you.