28895 http://careers.interstatehotels.co.uk/job-details.aspx?jobid=28895 false

Holiday Inn StevenageReceptionist

We now have an exciting opportunity for a Receptionist to join our team at  the Holiday Inn, Stevenage.

Working within the Front Office team you will achieve a high standard of customer care, creating the ultimate customer experience within our busy and vibrant hotel.

Key aspects to the role are as follows:

  • Provide a warm welcome to all customers who visit and stay at the hotel
  • Competently complete the ‘Check in and Check out’ process for all guests in a timely manner
  • Answer all telephone calls in a professional manner
  • Correctly process all payments
  • Make reservations and relay information back to the guest to verify arrangements
  • Take appropriate action to resolve all general guest requests and queries that are raised during your shift

Within the role you will:

  • Display a 'Yes I Can' attitude
  • Deliver exceptional customer service to enhance the guest experience
  • Thrive on taking responsibility and working within an empowered environment
  • Be innovative and outgoing
  • Be hungry for personal development
  • Be able to communicate effectively in oral and written English
  • Ideally have previous experience within a similar post and will have worked with Opera/hotel reservations systems
  • Thrive on working as part of a team an on own initiative 

In return we offer the following benefits:

  • Free staff meals whilst on duty
  • Uniform
  • Discounted Room Rates and F&B across IHG Worldwide and Interstate UK hotel portfolio 
  • Pension Scheme operated by The People’s Pension 
  • Employee Assistance Programme 
  • Access to Interstate Training Academy 

Do you have the spirit, flexibility and confidence to make a difference? If so then your career starts here!

All applicants who attend an interview must have a right to work in the UK and must be able to provide original documents to verify this. 


Holiday Inn Stevenage St. George's Way, Stevenage, Hertfordshire, SG1 1HS
  • Job RefINT4637
  • BranchHoliday Inn Stevenage
  • LocationHoliday Inn Stevenage, Stevenage
  • Salary/BenefitsNLW/NMW
  • Contract typePermanent
  • HoursFull Time
  • Shift pattern5 out of 7 days, Various shift patterns inc earlies, middles and lates
  • Hours per week40
  • Date posted10/04/2019
  • Closing date12/05/2019

About The Holiday Inn Stevenage

Located in the heart of a major business hub of Stevenage with dozens of nearby tourist attractions, you are within minutes of major transport hubs: a 5 minute walk from Stevenage Railway Station, 20 minutes from London Kings Cross and London St Pancras International (for Eurostar), a 35 minute train ride to the historic city of Cambridge, and a 25 minute drive from London Luton Airport (LTN).

Situated in Stevenage town centre, just off junction 7 of the A1(M), this 4 star hotel is in an ideal location for both business and leisure travellers. Nearby tourist attractions include Knebworth House, Hatfield House, Paradise Wildlife Park and Harry Potter Warner Bros. Studio Tour. Guests can take advantage of the hotel’s FREE Wi-Fi available throughout the hotel, utilise the fully equipped on-site gym and relax in our Destinations Restaurant and Bar, offering a range of modern world cuisine.

Holiday Inn Express® Hotels

Do you want to work for one of the world’s fastest growing hotel brands? Holiday Inn Express is one of the fastest growing hotel brands in the world opening an average of two hotels a week, so there is sure to be one near you already or coming very soon! Our modern hotels provide both business and leisure travellers a fresh, clean, uncomplicated stay offering comfort, convenience and great value for money.