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Reservations Manager Hampton By Hilton Hamilton Park, Hamilton Park Racecourse, Bothwell Road, Hamilton, Lanarkshire, ML3 0DW

Looking for a company where you can develop, are encouraged to provide impressive customer service, show you care and be empowered to WOW?

We currently have a fantastic opportunity for a Reservations Manager to join the team at the brand-new Hampton By Hilton, Hamilton Park.

Scheduled to open in Summer 2019, this luxury 118 room hotel will be ideally located within the grounds of Hamilton Park Racecourse and benefit from the proximity to Glasgow City Centre and all major routes to the South.

As Reservations Manager you will play an integral part in the launch and growth of the business. You will lead a team of reservationists to drive and develop revenue strategies and optimise all available space through multiple distribution channels.

Your role will also include:

  • Forecasting and Budgeting.
  • Analysis of the competition and customer demand.
  • Utilising the Brand’s revenue management systems, strategies, processes and procedures to drive guest room revenue.
  • Manage the relationship with key Brand contacts through RMCC framework in line with the above strategies.
  • Ensure effective information gathering and analysis is conducted in order to identify and maximise on all possible opportunities and minimise any risks.
  • Ensure that relevant hotel and commercial team members are actively engaged in all revenue decisions to effectively implement and drive strategies and controls.
  • Manage and develop a team of Reservationists.

The Skills and Experience you need to thrive in this role:

  • 2+ years direct experience as a Senior Reservations Agent within a similar environment.
  • Advanced excel knowledge.
  • Experience leading and developing a team.
  • Excellent knowledge of Central Reservations Systems.

How do we Reward you?

Great rewards are aligned to joining our portfolio, not only do Interstate offer great discounts for Staff, Friends & Family within all their UK hotels, but you also get to experience your own brand benefits, World Wide!!! Plus we have a very successful Training Academy that awaits you, to support your development and career across all brands.


If you have a great personality, are results driven and can be a valued team member, especially during pressured times, then we want to hear from you!

  *In line with our PCI Policy, the successful candidate will have to undergo a basic disclosure check*

Hampton By Hilton Hamilton Park
Hamilton Park Racecourse, Bothwell Road, Hamilton, Lanarkshire, ML3 0DW

  • Job Ref INT3943
  • Branch Hampton By Hilton Hamilton Park
  • Location Hampton By Hilton Hamilton Park, Hamilton
  • Salary/Benefits Excellent Salary Plus Industry Leading Benefits
  • Contract type Permanent
  • Hours Full Time
  • Posted date 07/11/2018
  • Closing date 30/12/2018

Set in some of the most idyllic grounds in British horse racing, Hamilton Park is the ideal venue whether you are entertaining clients, staff or friends for a day at the races or for a wedding or private event. Experience the excitement, speed and glamorous atmosphere that a day at Hamilton Park offers throughout the year.