28928 http://careers.interstatehotels.co.uk/job-details.aspx?jobid=28928 false

Holiday Inn Express London-ExcelReservations & Sales Executive

This is a fantastic opportunity for a talented individual to join our Reservations and Sales department as a Reservations & Sales Executive at the Holiday Inn Express - London ExCel.

You will provide efficient, prompt, courteous and pro-active service to guests, hence maximizing revenue and guest satisfaction in order to achieve our financial and customer satisfaction goals. You will be part of a challenging department achieving a high standard of customer care, creating the ultimate customer experience within our busy and vibrant hotel.

The Role: 

  • Achieve targets by converting group and individual reservations enquiries to confirmed business
  • Supporting Revenue Manager and Sales Manager with all related departmental administration tasks
  • Provide group strategy according to seasons and events to enhance sales performance
  • Making sales and revenue decisions and quoting competitive rates for groups
  • Managing sales update calls for the enquiries received
  • Balancing room types after sale has been actioned
  • Creating and maintaining relationships with companies enquiring and existing profiles
  • Issuing function sheets for the meetings and events - communicating requirements for the meetings to the other departments and double checking all bookings
  • Working with Marketing team to project, manage promotions during low demand period, value add promotions and event periods
  • Implements all blackout dates and reviews frequently to determine if adjustments are needed
  • Play an integral role in all sales negotiations for existing business and for new account(s) sign up
  • Issue pro-forma invoices and close PM accounts
  • Looking after the advance payments for the groups and making sure they are received

This is a busy role and requires an organised individual who is able to liaise with all customers efficiently and effectively making sure that all information is captured and confirmed.

Experience within a similar role and environment is preferred, with candidates who have a proven history of being able to demonstrate their reservations and sales experience.


  • Access to discounted accommodation rates and F&B with IHG Worldwide and Interstate UK hotels
  • Access to an Employee Assistance Helpline (EAP)
  • Opportunity to develop your career with the Interstate Training Academy
  • Workplace Pension

Does this role sound like you? Then why not apply today with your C.V.

All candidates who attend an interview will be required to provide original documentation supporting the right to work in the UK.

Holiday Inn Express London-Excel 1018 Dockside Road, London (East), London, E16 2FQ
  • Job RefINT4640
  • BranchHoliday Inn Express London-Excel
  • LocationHoliday Inn Express London-Excel, London
  • Salary/BenefitsCompetitive Salary
  • Contract typePermanent
  • HoursFull Time
  • Shift pattern5 out of 7 days, Various shifts
  • Hours per week40
  • Date posted10/04/2019
  • Closing date12/05/2019

About The Holiday Inn Express London Excel

A modern waterside hotel near ExCeL and London City Airport.Holiday Inn Express® London - ExCeL hotel offers fresh, modern rooms about 10 minutes' walk from ExCeL London, an international convention centre in the Docklands, and a 20-minute ride on the Docklands Light Railway from London City Airport. The hotel is about 25 minutes from Canary Wharf, so business guests are well positioned for work, and about half an hour from the Tower of London. Check out what's on at The O2 arena, one of London's state-of-the-art event venues.

Holiday Inn Express® Hotels

Do you want to work for one of the world’s fastest growing hotel brands?
Holiday Inn Express is one of the fastest growing hotel brands in the world opening an average of two hotels a week, so there is sure to be one near you already or coming very soon! Our modern hotels provide both business and leisure travellers a fresh, clean, uncomplicated stay offering comfort, convenience and great value for money.