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Senior Guest Services Manager Hampton By Hilton Hamilton Park, Hamilton Park Racecourse, Bothwell Road, Hamilton, Lanarkshire, ML3 0DW

Looking for a company where you can develop, are encouraged to provide impressive customer service, show you care and be empowered to WOW?

We now have a great opportunity for a Senior Guest Services Manager to join the team in the brand-new Hampton By Hilton, Hamilton Park.

Scheduled to open in Summer 2019, this luxury 118 room hotel will be ideally located within the grounds of Hamilton Park Racecourse and benefit from the proximity to Glasgow City Centre and all major routes to the South.

As Senior Guest Services Manager, your key responsibilities will be performing management operational duties on a day to day basis within the hotel, in line with company policy and brand standards. You will assist in maximising all areas of profitability, through increased revenue generation and productivity to ensure the highest levels of customer satisfaction in the hotel. You will be responsible for ensuring all Health and Safety requirements are met for each department and will deputise in the General Manager's absence.

Your duties will include:

  • Leading and developing the Front Office/Hotel Food & Beverage team to ensure effective delivery of sales and high standards of customer service.
  • Ensuring all departments are fully staffed in accordance with daily/weekly business levels.
  • Ensuring that there is a high standard of public relations with all guests, dealing with any complaints or compliments.
  • To oversee all hotel operations, ensuring standards are maintained in line with brand standards and company procedures.
  • Ensure all policies and procedures are adhered to in line with company standards and financial audit results.

How do we Reward you?

Great rewards are aligned to joining our portfolio, not only do Interstate offer great discounts for Staff, Friends & Family within all their UK hotels, but you also get to experience your own brand benefits, World Wide!!! Plus we have a very successful Training Academy that awaits you, to support your development and career across all brands.


If you have a great personality, are results driven and can be a valued team member, especially during pressured times, then we want to hear from you!

  “In line with our PCI Policy, the successful candidate will have to undergo a basic disclosure check”

Hampton By Hilton Hamilton Park
Hamilton Park Racecourse, Bothwell Road, Hamilton, Lanarkshire, ML3 0DW

  • Job Ref INT3957
  • Branch Hampton By Hilton Hamilton Park
  • Location Hampton By Hilton Hamilton Park, Hamilton
  • Salary/Benefits Excellent Salary Plus Industry Leading Benefits
  • Contract type Permanent
  • Hours Full Time
  • Posted date 09/11/2018
  • Closing date 30/11/2018

Set in some of the most idyllic grounds in British horse racing, Hamilton Park is the ideal venue whether you are entertaining clients, staff or friends for a day at the races or for a wedding or private event. Experience the excitement, speed and glamorous atmosphere that a day at Hamilton Park offers throughout the year.